Refund and Returns Policy

At Soli De Gloria, we value your satisfaction and strive to ensure every purchase meets your expectations. Please read our Refund and Returns Policy carefully.

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1. Eligibility for Returns

• Items may be returned within 7 days of delivery.
• Products must be unused, unworn, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

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2. Non‑Returnable Items

• Custom printed merchandise (including on‑demand designs) cannot be returned unless defective or damaged.
• Sale or clearance items are non‑refundable.

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3. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping fees are non‑refundable.

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4. Exchanges

• Exchanges are available for size or product defects.
• Customers are responsible for return shipping costs unless the item is faulty.

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5. Damaged or Defective Items

• If you receive a defective or damaged product, please contact us immediately with photos.
• We will arrange a replacement or issue a refund at no extra cost.

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6. Contact Us

For any questions or to initiate a return, please reach out:

• 📍 Address: Midrand, Johannesburg
• 📞 WhatsApp (messages only): 081 296 5625
• 📧 Email: shopsolideogloria@gmail.com | info@shopsolideogloria.co.za