Help & FAQs

🛍️ Orders

Q: How do I place an order?

A: Browse our collections, add items to your cart, and proceed to checkout.

Q: Can I customize my order?

A: Yes! With our on‑demand printing service, you can design your own merch and request a quote.

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🚚 Delivery

Q: Do you deliver nationwide?

A: Yes, we deliver across South Africa at a fee.

Q: How long does delivery take?

A: Standard delivery usually takes 3–7 business days, depending on your location.

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💵 Payments

Q: What payment methods do you accept?

A: We accept secure online payments via EFT and other supported gateways.

Q: Are prices fixed?

A: Yes, all prices are listed in South African Rand (ZAR). Custom printing quotes may vary based on design and quantity.

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🔄 Returns & Refunds

Q: Can I return an item?

A: Yes, returns are accepted within 7 days for unused items in original packaging.

Q: What items cannot be returned?

A: Custom printed merchandise and clearance items are non‑returnable unless defective.

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👥 Customer Support

Q: How can I contact you?

A: You can reach us via:

• 📍 Address: Midrand, Johannesburg
• 📞 WhatsApp (messages only): 081 296 5625
• 📧 Email: shopsolideogloria@gmail.com | info@shopsolideogloria.co.za

Q: When is support available?

A: Our team responds to queries during business hours, Monday to Friday.

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🖨️ Printing Service

Q: Do you offer printing for churches and groups?

A: Yes! We provide custom merch printing for individuals, churches, and groups.

Q: How do I request a quote?

A: Submit your design through our platform, and we’ll send you a tailored quote.